The problem is not solved if you send an email.
The problem is not solved if you leave a voicemail.
The problem is not solved if someone tells you they will handle it.
The problem is not solved if you tick it off your list.
The problem is not solved if you get it off your desk.
The problem is not solved even if you eliminate every symptom.

The problem is only solved when the problem is solved.

And it is still your responsibility — despite emails, voicemails, promises and list-ticking — until it is done.

Get it?

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